API — Tickets

Criar Ticket

POST /v2/api/external/{ApiID}/createTicket

Body JSON:

{
  "contactId": 123,
  "queueId": 1,
  "userId": 5,
  "status": "open"
}

POST /v2/api/external/{ApiID}/updateticketinfo

Body JSON (campos possíveis):

{
  "ticketId": 456,
  "status": "closed",
  "userId": 3,
  "queueId": 1
}

Status disponíveis: open, pending, closed

POST /v2/api/external/{ApiID}/showticket

Body JSON:

{
  "ticketId": 456
}

POST /v2/api/external/{ApiID}/createNotes

Body JSON:

{
  "ticketId": 456,
  "note": "Cliente solicitou retorno até sexta-feira"
}

POST /v2/api/external/{ApiID}/sendPresence

Body JSON:

{
  "ticketId": 456,
  "type": "composing"
}